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Some areas do not offer delivery,
such as remote regions & small islands like
Alaska & Hawaii. Don’t fill your PO.BOX address.

30 Days Guarantee

30-days Risk-free Return &
30-day Exchange Policy
 

Fast Response Support

Quick Assistant within
24 Hours
 

X9 FASHION SHOP

HOT-SALE

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CLOTHING

SHOES

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PANTS

HATS

CUPS

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X9 FASHION SHOP

CLOTHING

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X9 FASHION SHOP

SHOES

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Frequently Asked Questions

We’re sorry to hear that you’re unable to place an order. In the event you wish to cancel or change your order, please contact us within 24 hours upon confirmation of the order via support@x9x9.us.

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.

If you change your shipping address, please contact us at support@x9x9.us within 24 hours after placing the order. Our Customer Service will check your order and confirm ASAP.

Please note that your shipping address cannot be changed once the order has been processed or shipped. To avoid any issues, please ensure that you provide your residential address as your shipping address. This is because we cannot predict how long the destination’s customs department will hold the package.

After your order has been processed, a tracking number will be generated within 5–7 business days, except for shoe orders which may follow a different schedule. Please also note that it may take up to 5–7 business days for your tracking information to be updated.

In the following cases:

You haven’t received your tracking number within 5 business days
Tracking status is “not available” within 2 to 3 business days from the time you have received your tracking number
Then kindly send us an email at support@x9x9.us.

If you have a general question, please check out our FAQs page for quick answers to common inquiries.